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Control

Take control of your power with Power House.

Track your usage daily in My Account; get alerts to your email or cell phone, and add to your balance on your schedule.

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Power House Energy Customer Care Information

E-mail: customercare@powerhousetx.com
Phone: 1-800-576-9374
(toll-free and 24 hours a day, 7 days a week Central time)
*Customer Service Representative available
Monday – Friday 8am to 5pm CST*
Fax: 866-792-8183


PUCT Contact Information

Website: www.puc.state.tx.us
E-mail: customer@puc.state.tx.us
Phone: 1-888-782-8477, or 512-936-7120
Fax: 512-936-7003
Address: PUCT, Customer Protection Division
P.O. Box 13326
Austin, TX 78711-3326
Additional information: powertochoose.org


Outage Reporting

To report a service outage, contact your local Transmission and Distribution Utility 24 hours a day, 7 days a week by calling:

CenterPoint Energy: (713) 207-7777 or (800) 332-7143
Texas New Mexico Power: (888) 866-7456
Oncor Electric Delivery (TXU): (888) 313-4747
AEP: (866) 223-8508
Sharyland Utilities: (866) 354-3335