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Privacy Policy

Power House Energy has a strong commitment to provide excellent service to all of our customers and visitors of this Web site, including respecting your concerns about privacy. The purpose of this privacy policy is to inform you what personal information Power House may collect from you, the use of such information, and the choices you have regarding the use of, and your ability to review and correct this information. If, after reviewing this policy you have any privacy questions or concerns, please send an email to customercare@PowerHouseTX.com or you may contact Power House at 1-800-576-9374.

Browsing

Visitors who browse this Web site may do so on an anonymous basis. The site is not configured to collect any information from your computer without your input. This means that, unless you voluntarily and knowingly provide the information, Power House will not know your identity, your e-mail address, or any other information identifiable to you. Power House may track the Internet domain address from which people visit the site and analyze this data for trends and statistics, but individual users will remain anonymous, unless you voluntarily tell Power House who you are.

Cookies

The Power House Web site may make limited use of "cookie" technology. "Cookies" are strings of text that a Web site transmits to a user's computer. Cookies enable a website to keep track of a user's preferences and activities relating to that website. Generally, Power House uses cookies to remind the site who you are, tailor products and services to suit your personal interests, estimate audience size, assist online merchants to track visits to and sales at Power House sites and to process your order, track your status in promotions, contests and sweepstakes, and/or analyze your visiting patterns. If you do not wish to receive these cookies, you may set your browser to reject the cookies, although doing so may affect your ability to perform certain transactions on the Web site.

Information Collection

When Power House needs to collect personally identifiable information from you to provide you with electricity services, add you to Power House’s email distribution list, or register you to participate in contests or promotions, Power House will ask you to voluntarily supply the information needed to complete your request. This may include, but is not limited to, your name, service and billing address(es), pass code, phone number(s), email address(es), credit card information, meter number(s), or other personal information. Whether or not to provide such information is completely your own choice. However, electing not to provide the information requested, you may be unable to purchase products, or enroll for certain services, offers and content on Power House’s web site. Power House will use your email address to send confirmations and, if necessary, might use the other information to contact you for help in processing your requests.

This Web site is not intended for minors and Power House does not knowingly solicit or collect personally identifiable information from minors. Power House urges parents and guardians to participate in their children's online activities and use parental control or other web filtering technology to supervise their access to the web.

Use of Information

Power House uses the personal information you provide for internal purposes, such as confirming and tracking your order or registration, analyzing trends and statistics, informing you of new products, services and offers, and providing you with information to serve you better. Power House may also combine that information with publicly available information and information received from other partner companies. Power House may use that combined information to enhance and personalize your shopping experience, to communicate with you about products and events that may be of interest to you, and for other promotional purposes. Power House may contract with companies or persons to provide certain services including credit card processing, shipping, data management, promotional services, etc. Power House provides these providers only with the information needed for them to perform these services. Power House also asks they confirm their privacy practices are consistent with this privacy policy. Although unlikely, in certain instances Power House may disclose your personal information when there is reasonable belief that it is necessary to identify, contact or bring legal action against persons or entities who may be causing injury to you, Power House, or to others. Power House may also disclose your personal information when the law requires it.

Updating Information/Opting Out

If you prefer not to receive information or would like to update your contact information, please call Power House at 1-800-576-9374 or by sending an email to customercare@PowerHouseTX.com. Please be sure to include your email address, mailing address, full name, and specifically what information you do not want to receive. Power House’s intention is only to send you email communications that will be useful to you and that you want to receive. At your sole choice, you may join the email distribution list by providing your name, postal and email address. In some instances, Power House may use a third party e-mail service provider to send emails. This service provider is prohibited from using your email address for any purpose other than to send Power House-related email. Anytime you receive an email about special offers or promotions you will be provided the choice to opt-out of future emails. Please note that any requests to remove or update your personal information may take up to 6-8 weeks to complete your request.

Security

Power House takes precautions, including use of sophisticated encryption and authentication tools, to protect the security of your provided personal information. Unfortunately, however, no data transmission over the Internet can be guaranteed to be 100% secure. As a result, while Power House strives to protect your personal information, we cannot guarantee or warrant the security of any information you transmit to or from the web sites, and you do so at your own risk.

Third Party Site Links

Power House web sites may contain links to web sites operated and maintained by third parties, over which Power House has no control. Power House is only responsible for the privacy statement and content of this Web site. Power House is not responsible for the privacy practices or the use of cookies on Web sites that you have accessed through this site. You should always read the privacy policy of a linked site before disclosing any personal information on such site.

Policy Changes

In the event Power House needs to change our privacy policy in whole or in part, those changes will be posted here. Those changes will go into effect immediately. The new policy will apply to all current and past users of the web site and will replace any prior policies that are inconsistent. This policy was posted September 2011.