Frequently Asked Questions
What is Prepaid Electricity?
Why is prepaid electricity better?
What is a REP?
What is the Electricity Facts Label or (EFL)?
What is a kilowatt-hour or kWh?
Why should I choose Power House Energy as my REP?
How do I sign up?
What do I need to sign up?
What is a Smart Meter?
Why do I need a smart meter to enroll in Power House Energy’s prepaid services?
Why do I need to provide my mobile phone number and/or e-mail address?
What should I do if my mobile phone number or e-mail address has changed?
Will I receive a monthly statement or bill?
How do I make a payment?
What will I be charged?
When I sign up with Power House Energy, when will electric service commence?
Should I contact my old provider?
What kind of energy sources does Power House Energy use?
How will I know when my account balance is getting low?
How long does it take to restore my power if it has been disconnected?
If I decide to change my energy provider can I claim a refund of my unused balance?
Is Prepaid Service offered to Critical Care and Chronic Condition customers?
What do I do if I forget my numeric passcode or website login?